Our Message About COVID-19
We are closely monitoring the COVID-19 situation and have taken measures to ensure the safety and health of all our staff in this challenging environment.
Neteon is following our business continuity planning to allow our sales, support and operation staff to stay home or work in isolated space and utilize modern remote productivity tools to work, meet, and collaborate with colleagues and customers remotely. Our warehouse remains open and functional to service our Essential Infrastructure Business customers around the country.
Neteon will continue to monitor this situation and take necessary measures to protect our staff and their families, our customers and our vendors. We hope everyone stays safe and healthy and sincerely appreciate your understanding and trust.
FAQs about Orders and Deliveries
1. Can I place orders?
Yes, our business activities are currently running as usual. Please be assured that we will use our best effort to minimize disruptions in the flow of product within our supply chain. If we receive information from our suppliers that would cause us significant concern about our ability to fulfill orders for specific products, we will take steps to proactively contact active customers of those affected products.
2. Will my package deliver on time?
Depending on the shipping destination, delivery times may be longer than usual. For customers located in areas with “shelter-in-place” and “stay-at-home” mandates, there may be restrictions in shipments or deliveries. Neteon does its best to comply with local laws regarding essential business and as carriers change their policies. To ensure compliance, please check your state’s documented executive orders. Also, before placing orders with us, make arrangements to have employees on-site to receive the product. Because of potential delays in transit, you should follow carrier tracking to see the latest delivery status. Do not use delivery addresses for buildings that may be closed due to the current provisions (e.g. schools).
3. Can I request returns and RMA?
Yes. We are still processing returns. If we receive information from our suppliers that would cause us significant concern about our ability to fulfill your RMA request for specific products, we will take steps to proactively contact active customers of those affected products.