- Product Categories
- Serial Connectivities
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Industrial Switches/Routers
- Din Rail Ethernet Switches (EDS Series)
- Industrial Secure Routers (EDR Series)
- Din Rail Modular Switches (EDS 600/700/800 Series)
- Rackmount Ethernet Switches (IKS Series, ICS Series)
- Industrial 10G Core Switches (ICS Series)
- Railway Ethernet Switches (TN Series)
- Power Grid Ethernet Switches (PT Series)
- Industrial Wireless
- Industrial Media Converters
- Automation I/Os
- Industrial IP Surveillance
- Industrial Computers
- CyberSecurity
- Accessories
- Product Promotion
Warranty Policy
The manufacture warranty is effectived from the shipping date of your purchase. Please always reserve the product invoice for the warranty record. The warranty covers both parts and labor under normal operating condition as defined in the product user manual.
MOXA Warranty Periods
| Product | Product Line | Warranty Period |
| Industrial Ethernet Solutions | Industrial Core Switches | 5 Years |
| Rackmount Ethernet Switches | ||
| DIN-Rail Ethernet Switches | ||
| Industrial PoE Switches | ||
| EN 50155 / IEC 61850-3 Ethernet Switches | ||
| Industrial Secure Routers | ||
| Ethernet Media Converters | ||
| Industrial Ethernet Gateways | ||
| Industrial Wireless LAN | ||
| Industrial Cellular Devices | ||
| Industrial Computing | Embedded RISC Box Computers | 5 Years |
| Embedded x86 Box and Marine Computers | 3 Years | |
| Panel Computers* | 3 Years for computer systems, 1 Year for LCD panels | |
| Displays | 1 Year | |
| Serial Connectivity | Serial Device Servers | 5 Years |
| Industrial USB Devices | ||
| Multiport Serial Boards | ||
| Media Converters | ||
| Embedded Networking Devices | ||
| IP Surveillance | HD IP Camera | 5 Years |
| SVGA IP Camera | 3 Years | |
| Speed Dome Cameras | 3 Years | |
| Video over IP Servers | 5 Years | |
| Remote Automation | Micro RTU Controllers (excluding models with relays***) | 5 Years |
| Ethernet Micro RTU Controllers (excluding models with relays***) | 5 Years | |
| Ethernet Remote I/O Modules (excluding models with relays***) | 5 Years | |
| Modular Remote I/O Modules | 2 Years | |
| Modular RTU Controllers | 5 Years | |
| Serial Remote I/O Modules (excluding models with module expansions) | 5 Years | |
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Note: *The warranty period for the MPC-122-K series is 1 year. ** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items: a. Fans b. Shutters c. Zoom lenses (VP-1214MPIR, VP-3112MPIR and VP-3113MPIR remain 5-year warranty) d. DC-Iris, P-Iris lenses e. PAN, TILT, and lens motors / mechanisms f. Slip rings *** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years. |
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| Peripherals | Warranty Period | |
| Batteries | 1 Year | |
| DIN-Rail Power Supplies | 3 Years | |
| Fiber Patch Cords, SC to ST Duplex Adapters | 1 Year | |
| Hard Drives & Solid-State Drives* | Original manufacturers' warranty period | |
| Power Adapters** | 1.5 Years | |
| Serial Connection Boxes (excluding C32020T) | 1 Year | |
| Serial Connection Cables | 5 Years | |
| SFP Ethernet Modules*** | 5 Years | |
| PT Scanners | Original manufacturers' warranty period | |
| Wireless and Cellular Antennas/ Accessories / Modules | 1 Year | |
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Note: * The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables. ** The warranty period for power adapters starts from the manufacturing date marked on the unit label. *** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years. |
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MOXA Warranty Periods
Product Product Line Warranty Period Industrial Ethernet Solutions Industrial Core Switches 5 Years Rackmount Ethernet Switches DIN-Rail Ethernet Switches Industrial PoE Switches EN 50155 / IEC 61850-3 Ethernet Switches Industrial Secure Routers Ethernet Media Converters Industrial Ethernet Gateways Industrial Wireless LAN Industrial Cellular Devices Industrial Computing Embedded RISC Box Computers 5 Years Embedded x86 Box and Marine Computers 3 Years Panel Computers* 3 Years for computer systems, 1 Year for LCD panels Displays 1 Year Serial Connectivity Serial Device Servers 5 Years Industrial USB Devices Multiport Serial Boards Media Converters Embedded Networking Devices IP Surveillance HD IP Camera 5 Years SVGA IP Camera 3 Years Speed Dome Cameras 3 Years Video over IP Servers 5 Years Remote Automation Micro RTU Controllers (excluding models with relays***) 5 Years Ethernet Micro RTU Controllers (excluding models with relays***) 5 Years Ethernet Remote I/O Modules (excluding models with relays***) 5 Years Modular Remote I/O Modules 2 Years Modular RTU Controllers 5 Years Serial Remote I/O Modules (excluding models with module expansions) 5 Years Note:
*The warranty period for the MPC-122-K series is 1 year.
** The warranty period for moving parts of the IP or Speed Dome Cameras is 1 year, and includes the following items:
a. Fans
b. Shutters
c. Zoom lenses (VP-1214MPIR, VP-3112MPIR and VP-3113MPIR remain 5-year warranty)
d. DC-Iris, P-Iris lenses
e. PAN, TILT, and lens motors / mechanisms
f. Slip rings
*** The warranty for the ioLogik W5340 Series, ioLogik E2214, ioLogik E1214, ioLogik E4200, and NA-4000 Series is 2 years.Peripherals Warranty Period Batteries 1 Year DIN-Rail Power Supplies 3 Years Fiber Patch Cords, SC to ST Duplex Adapters 1 Year Hard Drives & Solid-State Drives* Original manufacturers' warranty period Power Adapters** 1.5 Years Serial Connection Boxes (excluding C32020T) 1 Year Serial Connection Cables 5 Years SFP Ethernet Modules*** 5 Years PT Scanners Original manufacturers' warranty period Wireless and Cellular Antennas/ Accessories / Modules 1 Year Note:
* The product is an accessory that does not carry the Moxa brand name. Hence, In this case, warranties are limited to the warranty provided by the original manufacturers. Examples of such products and accessories are power adapters, hard drives, solid-state drives, and cables.
** The warranty period for power adapters starts from the manufacturing date marked on the unit label.
*** The 5-year warranty period for SFP Ethernet Modules applies to products shipped after Jan. 1, 2011. The warranty period for products shipped before 2011 is 3 years.
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